Advice and Information Officer

Vacancy Salary £26,457 per annum

Vacancy Location Homebased

This is a Temporary/Fixed Term Contract, 35 vacancy that will close in {x} days at {xx:xx} BST.

Your role

Contract: Fixed Term Contract/Secondment Opportunity – 31st December 2024

We have an excellent opportunity for an Advice & Information Officer to lead the way to a better quality of life for everyone affected by severe mental illness by providing advice by phone, email and webchat.

You will also work to produce information on a wide range of mental-health related issues including treatment and care, the Mental Health Act, the Equality Act, the Care Act, medication, welfare benefits, and carers’ rights.

You will enable people affected by mental illness to be more able to solve their problems through:

Listening to their issue, making them feel heard and understood
Helping them to have a better understanding of their situation
Helping them to have a better knowledge of their rights
Helping them to understand what support is available
Empowering them to be more able to take action

Our Advice and Information Service provides advice and information aimed at enabling people affected by mental illness to have an improved quality of life. This includes people living with a mental illness, their carers, friends and relatives as well as mental health professionals and employers. In the longer term we aim for our service to have a positive impact on the well-being of the people who use it. We also use knowledge gained from advice work to improve mental health policies and practices which impact on the lives of people affected by mental illness.

More information can be found in the job description.

What we are looking for:

Passion for improving the lives of people with mental illness and their carers.
Experience of working in a role providing holistic advice.
Ability to problem solve through creative thinking.
Commitment to learning and professional development, including welcoming supportive, ongoing and, constructive feedback.
Excellent communication skills including active listening, and the ability to question people appropriately.
An excellent standard of written English.
Ability to explain complicated information and processes in a calm, logical style.
Emotional resilience and good management of your own mental wellbeing.
Experience of working with people with mental illness in order to understand the complex issues involved for service users and families living with severe mental illness. This could be gained via paid work, volunteering or personal experience.
Ability to work autonomously as well as part of a team and the wider organisation.

I may also have:

Experience of writing or reviewing information resources in Plain English.
Experience supporting someone in mental health crisis
Remote working experience

Don’t meet all requirements?

If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we would still encourage you to apply, you may be just the right person for our position!

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

If you have any questions about the position, please contact - recruitment@rethink.org

What do we value?

Passion

We are passionate about leading the way to a better quality of life for everyone severely affected by mental illness.

Commitment

We work tirelessly to provide support for everyone severely affected by mental illness.

Hope

We offer hope of a better quality of life for all those severely affected by mental illness.

Expertise

We constantly use our expertise to provide practical and personal support for people who are severely affected by mental illness.

Understanding

People who are severely affected by mental illness are at the heart of everything we do in our organisation – our membership, our governance and our workforce.

Equity

We believe that in a world where discrimination and disadvantage exist, treating people with equity is critical to ensure justice and fairness for all.

Openness

We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses. You will also receive:

Employer funded pension

Flexible
working

Life
assurance

Eyecare vouchers

up to £55 towards the cost of new glasses or lenses

Training opportunities

e-learning courses & much more

Annual
leave

25 days rising to 30, plus bank holidays

PULSE

Reward, Benefits and Recognition Platform

Employee Assistance Programme

Rethink day

1 day’s additional leave (pro rata) on your Birthday

For the full list, see our website here.

Our colleagues say

“From the very start I was made to feel welcome and respected in my new team. In the short time I have been working with Rethink Mental Illness as a service administrator I have been able to contribute ideas and make meaningful change, and I appreciate that Rethink allows me to direct my own role development and help me build on the skills I want to work on.”

“Working for Rethink Mental Illness is the most rewarding job I could ask for. As a Peer and Volunteer Co-ordinator I get to work with a huge variety of people, with a range of skills and support them to incorporate those skills into their volunteering roles. I am always looking for gaps that need filling and creating new and exciting opportunities that will benefit our service, mental health in the community, but most importantly the people giving up their time to help.”

“I’ve previously worked in a large corporate environment, in the criminal justice sector and other charities. Without a shadow of a doubt, Rethink Mental Illness has been the best employer I’ve ever had. They care about their staff. Its great working with like-minded people and knowing that you are making a real difference to people’s lives.”

“It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference”.

Please be mindful that we may need to close adverts early if we receive a high volume of applications, we, therefore, encourage you to apply as soon as possible.

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