CRM Support Officer

Vacancy Salary £22,004 to £26,053 per annum

Vacancy Location Home, with occasional visits to West Midlands

This is a Permanent, 35 vacancy that will close in {x} days at {xx:xx} BST.

Your role

We are looking for an experienced and passionate Customer Records Management Service Desk Officer to work as part of our IT / Technology Services Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Technology Services team supports the work of colleagues and the organisation, providing high quality, professional services which assist in the effective delivery of our services, our campaign agenda and our role as an employer.

The CRM team are responsible for developing the CRM system to fit with the requirements of organisation. This includes ongoing maintenance, bug fixes, and updates to ensure the software continues to meet user needs and incorporates new features or improvements over time.
Additionally the Team provide support with all requests and issues regarding the charity’s CRM systems that are raised by end-users via phone, email, and live-chat to charity colleagues. This is predominantly assistance with Microsoft Dynamics 365 and the entire Microsoft Power Platform. (Including Power Apps, Power Automate, Power BI, etc.)

How you will make a difference

We’re looking for someone starting their career in IT or who wishes to grow their customer and/or IT experience with a specific focus on Customer Records Management systems and Data Management. The ideal candidate will have a keen interest in all aspects of technology who considers themselves to be a quick learner, able to pick up new technologies and systems, and who would thrive in an environment providing professional and friendly support to colleagues who are less confident with technology.

A natural problem-solver would thrive in this role, which involves working as part of a multi-skilled team, acting as the first point-of-contact for our charities staff whenever they have a problem or query regarding the charity’s CRM system or the data within. The ideal candidate would demonstrate a thirst for knowledge and growing their skills through a combination of training, shadowing experienced colleagues, and on-the-job learning.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

If you have any questions about the position, please contact - recruitment@rethink.org

What do we value?

Passion

We are passionate about leading the way to a better quality of life for everyone severely affected by mental illness.

Commitment

We work tirelessly to provide support for everyone severely affected by mental illness.

Hope

We offer hope of a better quality of life for all those severely affected by mental illness.

Expertise

We constantly use our expertise to provide practical and personal support for people who are severely affected by mental illness.

Understanding

People who are severely affected by mental illness are at the heart of everything we do in our organisation – our membership, our governance and our workforce.

Equity

We believe that in a world where discrimination and disadvantage exist, treating people with equity is critical to ensure justice and fairness for all.

Openness

We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses. You will also receive:

Employer funded pension

Flexible
working

Life
assurance

Eyecare vouchers

up to £55 towards the cost of new glasses or lenses

Training opportunities

e-learning courses & much more

Annual
leave

25 days rising to 30, plus bank holidays

PULSE

Reward, Benefits and Recognition Platform

Employee Assistance Programme

Rethink day

1 day’s additional leave (pro rata) on your Birthday

For the full list, see our website here.

Our colleagues say

“From the very start I was made to feel welcome and respected in my new team. In the short time I have been working with Rethink Mental Illness as a service administrator I have been able to contribute ideas and make meaningful change, and I appreciate that Rethink allows me to direct my own role development and help me build on the skills I want to work on.”

“Working for Rethink Mental Illness is the most rewarding job I could ask for. As a Peer and Volunteer Co-ordinator I get to work with a huge variety of people, with a range of skills and support them to incorporate those skills into their volunteering roles. I am always looking for gaps that need filling and creating new and exciting opportunities that will benefit our service, mental health in the community, but most importantly the people giving up their time to help.”

“I’ve previously worked in a large corporate environment, in the criminal justice sector and other charities. Without a shadow of a doubt, Rethink Mental Illness has been the best employer I’ve ever had. They care about their staff. Its great working with like-minded people and knowing that you are making a real difference to people’s lives.”

“It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference”.

Please be mindful that we may need to close adverts early if we receive a high volume of applications, we, therefore, encourage you to apply as soon as possible.

Documents

Your email address

Alternatively, please sign in with...

Published

Not Published

Closing

in X days

Strictly Necessary

Always Active

Performance / Analytics

Functional Cookies