BANK Housing Management Support Worker

We are currently hiring a Housing Support Worker to join our inspiring and friendly Somerset Additional Housing Service Team.

Rethink Mental Illness are an organisation whose common purpose is to help those who are severely impacted by mental illness. 

We are looking for individuals who embody our values hope, understanding, expertise, equity, commitment, passion and openness? Are you a good listener, empathetic, understanding, kind, patient and willing to learn? In your application we would love to hear how you would bring these skills to life in your role and why working for a Mental Health charity is for you?

St Andrews Court is a supported housing service for people aged 18 years and above who are living with a mental illness and have low-level needs. It consists of eight self-contained flats with limited courtyard parking and communal garden. The service provides housing related support to people who are at risk of not accessing or sustaining a home because of their mental health, vulnerability and/ or a history of housing related problems. People can stay in the service for up to two years. The aim is to move people on to lead more independent lives in their own accommodation. If residents require additional support that isn’t housing related they will be signposted to appropriate services.

Role Summary:

Working with an allocation of tenants, you will provide a robust intensive housing management service, supporting vulnerable individuals who experience mental ill health in promoting independence and empowering sustainment of tenancies.

Some of the essential skills and experience required:

• I have experience of providing support to people with a mental illness in a comparable role, preferably in a housing environment.
• I have excellent administration, organisation and planning skills. 
• I am competent in the use of IT systems including Microsoft applications, email and internet. 
• I have a good understanding of tenancy/housing management practice, lettings procedures, relevant legislation and current issues within the housing sector 
• I have a good understanding of Welfare Benefits, Housing Benefit and Universal Credit 
• I have a good understanding of health and safety and risk management. 
• I am experienced in providing a first-class customer service and I can communicate effectively at different levels, both face to face and over the telephone. 
• I exercise good judgment and to look positively for solutions rather than obstacles  

Caring for our people. 

We offer a wide range of support. Some of our benefits include: 

• PULSE – our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards. 
• Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have a BUPA Employee Assistance Programme with access to appointments. 
• Taking time for you: We work flexibly and we have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave. 
• Planning for the future: We have a contributory pension scheme. 
• Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way. 
• £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member. 

Who we are? 

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.” 

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us. 

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in ouranti-racist statement. We have designed a multi-year anti-racist programme of work contained in ourRace Equality Action Planwhich demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. 

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds. 

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please see further details on our Website

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do!

If you have any questions about the position, please contact -recruitment@rethink.org