Team Leader - Advice and Information Service

Vacancy Salary £30,880 per annum

Vacancy Location Homebased

This is a Temporary/Fixed Term Contract, 35 Hours vacancy that will close in {x} days at {xx:xx} BST.

Your role

We are looking for an experienced and passionate Team Leader - Advice and Information to work as part of our Advice and Information Team, the role is a 12 month Fixed Term contract until September 2026, with Internal staff having the opportunity for the role to be considered as a secondment opportunity for managerial approval.

Interviews will take place between Tuesday 29th July – Friday 1st August.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Rethink Mental Illness Advice and Information Service exists to create an improved quality of life for all those severely affected by mental illness. The service is national, supporting people across England.

The team deliver in depth, holistic advice on a range of issues including the Mental Health Act, social care, welfare benefits and medication. The team also write and review our information resources; over 100 factsheets and webpages accredited with the Patient Information Standard (PIF).

We provide advice and information via our helpline, e-mail and webchat and our clients include people living with a mental illness as well as their carers, friends, and relatives.

The service provides a central role within the charity working closely with colleagues in Fundraising, Communications and Campaigns, and Policy to offer expert input. Beyond the positive impact we have for those individuals we support directly, our overreaching aim is to use the knowledge and experience gained from advice work to improve mental health policies and practices in the longer term so we can improve the lives of all people affected by mental illness.

How you will make a difference

I am dedicated to enhancing the quality of life for individuals affected by severe mental illness. By providing strong leadership, tailored coaching, and ongoing support to our front-line Advice & Information Officers (AIOs), I will ensure our team delivers high-quality advice and information whether by phone, webchat, or through written content on our website consistently and compassionately to those who need it most..

I will work with the following people and teams:

Advice and Information Team (structure chart below)
Mental Health and Money Advice Service
Policy and Practice Teams
Comms and Campaigning Teams
Equity, Inclusion, and Involvement Team

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.

If you have any questions about the position, please contact - recruitment@rethink.org

What do we value?

Passion

We are passionate about leading the way to a better quality of life for everyone severely affected by mental illness.

Commitment

We work tirelessly to provide support for everyone severely affected by mental illness.

Hope

We offer hope of a better quality of life for all those severely affected by mental illness.

Expertise

We constantly use our expertise to provide practical and personal support for people who are severely affected by mental illness.

Understanding

People who are severely affected by mental illness are at the heart of everything we do in our organisation – our membership, our governance and our workforce.

Equity

We believe that in a world where discrimination and disadvantage exist, treating people with equity is critical to ensure justice and fairness for all.

Openness

We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses. You will also receive:

Employer funded pension

Flexible
working

Life
assurance

Eyecare vouchers

up to £55 towards the cost of new glasses or lenses

Training opportunities

e-learning courses & much more

Annual
leave

25 days rising to 30, plus bank holidays

PULSE

Reward, Benefits and Recognition Platform

Employee Assistance Programme

Rethink day

1 day’s additional leave (pro rata) on your Birthday

For the full list, see our website here.

Our colleagues say

“From the very start I was made to feel welcome and respected in my new team. In the short time I have been working with Rethink Mental Illness as a service administrator I have been able to contribute ideas and make meaningful change, and I appreciate that Rethink allows me to direct my own role development and help me build on the skills I want to work on.”

“Working for Rethink Mental Illness is the most rewarding job I could ask for. As a Peer and Volunteer Co-ordinator I get to work with a huge variety of people, with a range of skills and support them to incorporate those skills into their volunteering roles. I am always looking for gaps that need filling and creating new and exciting opportunities that will benefit our service, mental health in the community, but most importantly the people giving up their time to help.”

“I’ve previously worked in a large corporate environment, in the criminal justice sector and other charities. Without a shadow of a doubt, Rethink Mental Illness has been the best employer I’ve ever had. They care about their staff. Its great working with like-minded people and knowing that you are making a real difference to people’s lives.”

“It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference”.

Please be mindful that we may need to close adverts early if we receive a high volume of applications, we, therefore, encourage you to apply as soon as possible.

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