Service Manager

As a Service Manager, you are part of Rethink Mental Surrey Support After Suicide Service.

You must have lived experience of bereavement by suicide, if this is from a close personal experience, at least three years must have elapsed since the bereavement.

Ideally you will have experience working with people bereaved by suicide or bereaved by other means. 

Our Surrey Support After Suicide Service, aims to enable people who have been bereaved by suicide or suspected suicide to improve their resilience, functioning and wellbeing.

The service is a peer led service with staff and volunteers having some form of personal experience of bereavement by suicide. For those with close personal experience, at least three years must have elapsed since the bereavement.

The service aims to support those immediately affected by suicide e.g. close family members including the spouse or partner but also to those who have been exposed to suicide e.g. friends, neighbours, colleagues, witnesses, first responders, neighbours, colleges and health and social care professionals.

We provide support to people aged 18 and over who are bereaved by suicide who live in Surrey.  The service will support people who are under 18 who are bereaved by suicide to be signposted and referred onto suitable children and young people’s bereavement support services.

The service will support 230 people annually and make contact with an additional 92 people from Surrey Police being followed up to offer support.

You will lwork on a permanent contract - 21 hours per will leading a staff team to ensure that we are delivering high-quality, safe and person-centred care and support in line with contractual requirements – most importantly delivering great outcomes for people bereaved by suicide using our services.

• lead and develop teams to deliver forward thinking, recovery orientated and high-quality services that meet the needs of individuals and commissioners
• ensure that effective two-way communications are in place and teams are kept fully informed of national and local developments
• ensure that the tools of person-centred bereavement support planning tools are embedded into local practice and that all staff are utilising our client record system correctly to record support activities
• drive compliance with all policies and regulatory requirements; whilst striving to achieve the best possible outcomes and internal/external recognition of quality
• ensure safeguarding awareness is integrated into practice

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please see further details on our Website

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Don’t meet all requirements?

If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we would still encourage you to apply, you may be just the right person for our position!

 Caring for our people.

We offer a wide range of support. Some of our benefits include:

• PULSE – your rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc.
• Wellbeing support: Our Wellbeing hub that gives physical, and mental health support. We also have an Employee Assistance Programme with access to appointments
• Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.
• Planning for the future: We have a contributory pension scheme.
• Structured Induction: Onboarding you into the Charity supporting your wellbeing along the way.
• £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member

 Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

 Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

 The Recruitment Advisor looking after this role is Sarah Nicole Birch. If you have any questions about the position, please feel free to drop her an email at recruitment@rethink.org