Real living wage employer
Disability confident employer
Investors in People Silver

Team Leader

Vacancy Salary £19,432.27 to £21,703.54 per annum + 'Rethink - sign on & Retention Bonus of up to £1000 (pro rata for part-time posts of less than 35 hours per week)
Vacancy Location Sidmouth
Type of engagement: Full-Time
Hours per week: 35

This is a Permanent, 35 vacancy that will close in {x} days at {xx:xx} BST.

Salary: £19,432.27 to £21,703.54 In addition to celebrate your new role we are offering a Rethink - sign on and retention BONUS' Both are separate payments of up to £1000 each ! (pro rata for part-time posts of less than 35 hours per week) which will be paid on completion of your 6-month probation period and 12 month anniversary* subject to Terms and Conditions*

Hours: 35 hours per week

Contract: Permanent 


We are looking for a supportive and caring Team Leader to be responsible for leading a team of 8 dedicated Support Workers at our service Capper Close in Newton Poppleford.


Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity. 


Capper Close provides housing-related support for people with high support needs. The purpose of the service is to enable people placed out of area to return to Devon. The service aims to support people in gaining the skills they need to live independently.


How you will make a difference 


  • Liaise with the Registered Manager to ensure that any staff training, and development needs identified via supervision / appraisal are within budget; 
  • To support the Registered Manager in the recruitment of staff and volunteers within the service, acting as a panel member in line with Recruitment and Selection policy; 
  • To ensure that effective communications are in place and that the team is kept fully informed of organisational and service developments; 
  • Work with the team in developing and maintaining quality improvements ensuring compliance with internal and external quality assurance systems; 
  • To ensure all administrative, recording and reporting requirements, such as RIS/Sphera  are undertaken in an appropriate and timely way by the team; 
  • To ensure that staff within your team are aware of and comply with expense claim procedures and accurate recording and coding of financial information; 
  • To hold delegated responsibility (in liaison with the Registered Manager) for service petty cash and monitoring. 
  • Support the Registered Manager with financial procedures as and when required



More information can be found in the job description attached to our direct advert. 


What we are looking for 


You will have experience of people management, strong communication skills and a understanding of mental illness. We will require you to have a NVQ level 2 or above in Health & Social Care. But aside from that, being a Team Leader isn’t all about qualifications, if you have a passion for making a difference then we can provide you will all the training and support that you need.


You may also have: 

  • Previous experience in the charity, non-profit, healthcare, or education sectors. 
  • A background in providing tech-support services 
  • Experience in managing a high-volume customer contact centre 


Don’t meet all requirements? 

If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we would still encourage you to apply, you may be just the right person for our position! 


Caring for our people. 

We offer a wide range of support. Some of our benefits include: 

  • PULSE – your rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. 
  • Wellbeing support: Our Wellbeing hub that gives physical, and mental health support. We also have an Employee Assistance Programme with access to appointments 
  • Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. 
  • Planning for the future: We have a contributory pension scheme. 
  • Structured Induction: Onboarding you into the Charity supporting your wellbeing along the way. 
  • £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member 


Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 


Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement. We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. 

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds. 


The Recruitment Advisor looking after this role is Rose Adams. If you have any questions about the position, please feel free to drop her an email at 



Our work to achieve this is guided by seven core values:

  • Commitment
  • Equity
  • Expertise
  • Hope
  • Openness
  • Passion
  • Understanding


We are passionate about leading the way to a better quality of life for everyone severely affected by mental illness.


We work tirelessly to provide support for everyone severely affected by mental illness.


We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.


We offer hope of a better quality of life for all those severely affected by mental illness.


We constantly use our expertise to provide practical and personal support for people who are severely affected by mental illness.


People who are severely affected by mental illness are at the heart of everything we do in our organisation – our membership, our governance and our workforce.


We believe that in a world where discrimination and disadvantage exist, treating people with equity is critical to ensure justice and fairness for all.


We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses. You will also receive:  

Employer funded pension



Employee Assistance Programme

Eyecare vouchers

up to £55 towards the cost of new glasses or lenses

Training opportunities

e-learning courses & much more


25 days rising to 30, plus bank holidays


1 day’s additional leave (pro rata) on your Birthday


Reward, Benefits and Recognition Platform

Employee Assistance Programme

Rethink day

1 day’s additional leave (pro rata) on your Birthday

For the full list, see our website here.

“From the very start I was made to feel welcome and respected in my new team. In the short time I have been working with Rethink Mental Illness as a service administrator I have been able to contribute ideas and make meaningful change, and I appreciate that Rethink allows me to direct my own role development and help me build on the skills I want to work on.”

“Working for Rethink Mental Illness is the most rewarding job I could ask for. As a Peer and Volunteer Co-ordinator I get to work with a huge variety of people, with a range of skills and support them to incorporate those skills into their volunteering roles. I am always looking for gaps that need filling and creating new and exciting opportunities that will benefit our service, mental health in the community, but most importantly the people giving up their time to help.”

“I’ve previously worked in a large corporate environment, in the criminal justice sector and other charities. Without a shadow of a doubt, Rethink Mental Illness has been the best employer I’ve ever had. They care about their staff. Its great working with like-minded people and knowing that you are making a real difference to people’s lives.”

“It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference”.

Please be mindful that we may need to close adverts early if we receive a high volume of applications, we, therefore, encourage you to apply as soon as possible.

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