Real living wage employer
Disability confident employer
Investors in People Silver

Service Manager

Vacancy Salary £28,336.13 to £31,525.69 per annum
Vacancy Location Brent
Type of engagement: Part Time
Hours per week: 28

This is a Permanent, 28 vacancy that will close in {x} days at {xx:xx} BST.

We are Rethink Mental Illness, a leading charity provider of mental health services in England. We support tens of thousands of people through our groups, services and advice and information. We train employees, employers and members of the public on how best to support someone affected by mental illness and we campaign for the rights of people with mental illness and their carers.  This work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

As a Service Manager, you will be part of Rethink Mental Illness Brent Mental Health Service.  You will  lead a staff team to ensure that we are delivering high-quality, safe and person-centred care and support in line with contractual requirements – most importantly delivering great outcomes for people using our services.

You will work with the following people and teams

  • Rethink Community and Navigation Services
  • Rethink Practice Forums and Services
  • Corporate Resources – Finance; HR&OD and ICT
  • Quality and Service Transformation
  • People and OD

You will be responsible for 

  • lead and develop teams to deliver forward thinking, recovery orientated and high-quality services that meet the needs of individuals and commissioners
  • ensure that effective two-way communications are in place and teams are kept fully informed of national and local developments
  • ensure that the tools of person-centred recovery planning (ISSP) are embedded into local practice and that all staff are utilising our client record system correctly to record support activities
  • drive compliance with all policies and regulatory requirements; whilst striving to achieve the best possible outcomes and internal/external recognition of quality
  • ensure safeguarding awareness is integrated into practice
  • ensure all staff are supported and developed through on the job coaching, individual supervision, group supervision and appraisals, identifying and promptly addressing learning and development needs
  • use staff resources efficiently and effectively, including the management of rotas, additional hours, use of bank/agency and compliance with working time regulations

You will have experience of 

  • leadership embed a culture in services that demonstrates and reflects Rethink Mental Illness’ values of Understanding, Expertise, Commitment, Hope, Passion and Openness
  • work proactively and collaboratively with others; I am creative, adaptable, and bring a positive enthusiasm to my work
  • have experience of managing a service in a health or social care setting, including managing & supporting a staff team and volunteers
  • have experience of dealing with and reporting Incidents/Accidents/Near Misses and safeguarding reporting
  • have the ability to assess, plan and monitor support to achieve & evidence recovery and service outcomes
  • experience of leading and managing a dispersed team across multiple sites, including recruiting and managing performance
  • have excellent time management skills with ability to plan and prioritise a complex workload
  • demonstrate a significant knowledge and understanding of the needs of people with mental illness and I am familiar with best practice developments
  • have excellent interpersonal skills and the ability to communicate confidently with colleagues of all levels
  • can demonstrate the ability to effectively managing budgets
  • will engage with and place carers, at the heart of our services
  • have an NVQ 3 / QCF Diploma in Health & Social Care related subject
  • have excellent IT skills – proficient in the use of Microsoft Office

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please see further details on our Website

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do!

Don’t meet all requirements?

If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we would still encourage you to apply, you may be just the right person for our position!

 Caring for our people.

We offer a wide range of support. Some of our benefits include:

  • PULSE – your rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc.
  • Wellbeing support: Our Wellbeing hub that gives physical, and mental health support. We also have an Employee Assistance Programme with access to appointments
  • Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.
  • Planning for the future: We have a contributory pension scheme.
  • Structured Induction: Onboarding you into the Charity supporting your wellbeing along the way.
  • £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member

 Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

 Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

 The Recruitment Advisor looking after this role is Sarah Nicole Birch. If you have any questions about the position, please feel free to drop her an email at

Our work to achieve this is guided by seven core values:

  • Commitment
  • Equity
  • Expertise
  • Hope
  • Openness
  • Passion
  • Understanding


We are passionate about leading the way to a better quality of life for everyone severely affected by mental illness.


We work tirelessly to provide support for everyone severely affected by mental illness.


We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.


We offer hope of a better quality of life for all those severely affected by mental illness.


We constantly use our expertise to provide practical and personal support for people who are severely affected by mental illness.


People who are severely affected by mental illness are at the heart of everything we do in our organisation – our membership, our governance and our workforce.


We believe that in a world where discrimination and disadvantage exist, treating people with equity is critical to ensure justice and fairness for all.


We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses. You will also receive:  

Employer funded pension



Employee Assistance Programme

Eyecare vouchers

up to £55 towards the cost of new glasses or lenses

Training opportunities

e-learning courses & much more


25 days rising to 30, plus bank holidays


1 day’s additional leave (pro rata) on your Birthday


Reward, Benefits and Recognition Platform

Employee Assistance Programme

Rethink day

1 day’s additional leave (pro rata) on your Birthday

For the full list, see our website here.

“From the very start I was made to feel welcome and respected in my new team. In the short time I have been working with Rethink Mental Illness as a service administrator I have been able to contribute ideas and make meaningful change, and I appreciate that Rethink allows me to direct my own role development and help me build on the skills I want to work on.”

“Working for Rethink Mental Illness is the most rewarding job I could ask for. As a Peer and Volunteer Co-ordinator I get to work with a huge variety of people, with a range of skills and support them to incorporate those skills into their volunteering roles. I am always looking for gaps that need filling and creating new and exciting opportunities that will benefit our service, mental health in the community, but most importantly the people giving up their time to help.”

“I’ve previously worked in a large corporate environment, in the criminal justice sector and other charities. Without a shadow of a doubt, Rethink Mental Illness has been the best employer I’ve ever had. They care about their staff. Its great working with like-minded people and knowing that you are making a real difference to people’s lives.”

“It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference”.

Please be mindful that we may need to close adverts early if we receive a high volume of applications, we, therefore, encourage you to apply as soon as possible.

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