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Training and development
Flexible hours

Befriending Volunteer

Salary {Advertised Salary}
Role Location East Hertfordshire
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Voluntary, 1 hour per fortnight vacancy that will close in {x} days at {xx:xx} BST.

Would you like to gain some experience whilst really making a difference?

Are you interested in volunteering with a leading mental health charity?

If so, join us here at Rethink Mental Illness.  


Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise, Equity and Understanding. If these values resonate with you, we would love to hear from you.


About the role

We are currently seeking volunteers to provide 1-2-1 befriending for people with a mental health issue who are over 18 years of age, known to mental health services and who live in the Hertfordshire towns of Ware, Hertford, Hoddesdon, Broxbourne, Cheshunt, Cuffley and Waltham Cross.

Please note, you must live in Hertfordshire and be able to travel to East Hertfordshire to take part in face-to-face befriending.


The aim of the Befriending service is to;

  • Reduce social isolation of service users
  • Increase the confidence of service users to access community resources independently
  • Provide meaningful activities and peer support for service users 
  • Help service users to live happier, healthier, independent lives
  • Provide volunteering opportunities for people with mental health issues
  • Reduce stigma and raise mental health awareness

Volunteers will be matched with service users and a befriender will spend about 1 hour per fortnight with the person they are supporting.


The safety and wellbeing of our service users and colleagues is our first priority, which is why it is now a condition for anyone joining us that they have either had the recommended Covid-19 vaccine or agree to have it when offered by the NHS. You can find more information on our approach and why we have made this important decision in our attached Covid-19 vaccination information document.


Help us changes lives!


The Volunteer Recruitment Coordinator looking after this opportunity is Rebecca Dolphin. If you have any questions or would like to discuss alternative methods of applying please contact her at


We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this. Please be mindful that we may need to close adverts early if we receive a high volume of applications, we therefore encourage you to apply as soon as possible. If a shortened closing date has a significant impact on your ability to apply, please let us know.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.


We are passionate about leading the way to a better quality of life for everyone severely affected by mental illness.


We work tirelessly to provide support for everyone severely affected by mental illness.


We offer hope of a better quality of life for all those severely affected by mental illness.


We constantly use our expertise to provide practical and personal support for people who are severely affected by mental illness.


People who are severely affected by mental illness are at the heart of everything we do in our organisation – our membership, our governance and our workforce.


We believe that in a world where discrimination and disadvantage exist, treating people with equity is critical to ensure justice and fairness for all.


We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.

We understand that people volunteer for many different reasons and whatever your reason is for volunteering we’ll be there to support you every step of the way. You will receive an induction to ensure you feel confident in your role as well as regular supervision. You will also receive:

Training and development opportunities

Have a positive impact your own mental health as well as on others

Meet new people and increase your self-confidence

Enhance your CV and boost your employability. Gain a reference too!

Find a passion

Reimbursement of out-of-pocket expenses

"My time as a Young Champion for Rethink Mental Illness has been a truly empowering experience! Not only did I contribute to the creation of inspiring mental health workshops, but I had the opportunity to deliver sessions to numerous young people. Seeing the impact of my contribution is certainly fulfilling, having witnessed the incredible support Rethink provides. I not only learned an immense amount about mental health but further developed my interpersonal skills and emotional intelligence."

"When I lost my daughter to suicide in 2015 I wanted to make a difference in people’s lives, since joining Rethink as a volunteer peer group facilitator I have been able to do just that. The support from the team at Rethink and training opportunities have been fantastic. I really look forward to our weekly group meetings where we laugh, cry, and share without judgment and the solidarity is just amazing. I feel extremely proud and honoured to be a part of the healing process."

"I started volunteering at Field View crisis House around 4 years ago. Having been a service user myself, I enjoy giving something back to the service and helping people who need the support I've had at times. Sometimes I sit and talk to service users who often open up more when they realise I've needed help and still do at times. They feel I can understand them better. I also answer the office phone and the Lincsline which offers emotional support. It's good to come home and feel like I've done something positive."

"Starting out as a volunteer for the Rethink Advice and Information Service and transitioning into a full-time employee has been a wonderful journey. I’ve learned so much from my colleagues, other volunteers, and our clients. It has been and continues to be, an incredibly rewarding role. I genuinely love logging on for work in the morning. The team is so supportive and there is a real ‘practice what you preach’ mentality, with mental health at the forefront of everything we do."

Please be mindful that we may need to close adverts early if we receive a high volume of applications, we, therefore, encourage you to apply as soon as possible.

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