Real living wage employer
Disability confident employer
Investors in People Silver

Administration Team Leader

Vacancy Salary £25,690 to £28,087 per annum
Vacancy Location Solihull
Type of engagement: Full-Time
Hours per week: 35 hours

This is a Permanent, 35 hours vacancy that will close in {x} days at {xx:xx} BST.

Do you want a rewarding career where you can really make a difference?

If so, you could be the person we are looking for

 

Due to securing an exciting new contract, we have created over 100 new opportunities to help us deliver the only service which will support people receiving mental health crisis treatment access Breathing Space for their debts, you can read more about our new service here

 

We are now onto the next tranche of recruitment and therefore have an exciting opportunity for an Administration Team Leader to lead one of the administration teams within the service. You will join us on a permanent contract working full time, 35 hours per week. Initially you will need to be based from our Olton office to support mobilisation of the service.

 

Our Mental Health and Money Advice is the single point of entry for the mental health crisis access mechanism of breathing space in England.  Referrals for a mental health crisis are submitted by healthcare professionals and informal carers online.  These are processed by Breathing Space Administrators before being reviewed and submitted by debt advisers. Mental Health and Money Advice will provide remote money advice to people who have had a mental health crisis Breathing Space once they are out of crisis.

 

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

 

In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise, Equity and Understanding. If these values resonate with you, we would love to hear from you.

 

What will you be doing?

  • Recruiting, inducting, leading and managing a busy administrative team to ensure the highest levels of performance and standards of conduct at all times.
  • Ensuring all staff are supported and developed through on the job coaching, individual supervision, group supervision and development reviews.
  • Monitoring agreed KPIs, manipulating data effectively and producing reports which evidence impact for a range of stakeholders.
  • Ensuring quality and the highest standards of customer service are met.
  • Ensuring compliance with all legal and regulatory requirements, in particular those required by the Financial Conduct Authority and under The Debt Respite Scheme (Breathing Space Moratorium and Mental Health Crisis Moratorium) (England and Wales) Regulations 2020.
  • Ensuring compliance with legal, regulatory, ethical and social requirements, ensuring an effective organisational approach to health and safety, effectively mitigating risks, and that the promotion of equality of opportunity, diversity and inclusion within Charity policies and procedures is fully adhered to.

 

Do you have what we are looking for?

  • Experience managing an administrative or customer service focussed team.
  • Knowledge of telephony systems and options for providing customer services remotely.
  • Strong IT skills and comfortable using Microsoft Office packages and bespoke databases.
  • Ability to manage health and safety, including conducting risk assessments.
  • Exceptionally well organised with fine attention to detail.

 

What will you receive?

You will have plenty of opportunities to enhance your abilities with the chance to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:  

  • Salary of £25,690 to £28,087 per annum
  • Annual increments up to the top of the band
  • Contributory pension scheme
  • Life assurance and employee assistance programme
  • 25 days annual leave rising to 30 days plus bank holidays
  • Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
  • Eyecare vouchers
  • Flexible working  

 

Don’t just change jobs, change lives!

 

The Resourcing Advisor looking after this role is Joanne Maxwell. If you have any questions about the position, please feel free to drop her an email at recruitment@rethink.org

 

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning (LGBTQ ), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this. Please be mindful that we may need to close adverts early if we receive a high volume of applications, we therefore encourage you to apply as soon as possible. If a shortened closing date has a significant impact on your ability to apply, please let us know.

Our work to achieve this is guided by seven core values:

  • Commitment
  • Equity
  • Expertise
  • Hope
  • Openness
  • Passion
  • Understanding

Passion

We are passionate about leading the way to a better quality of life for everyone severely affected by mental illness.

Commitment

We work tirelessly to provide support for everyone severely affected by mental illness.

Openness

We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.

Hope

We offer hope of a better quality of life for all those severely affected by mental illness.

Expertise

We constantly use our expertise to provide practical and personal support for people who are severely affected by mental illness.

Understanding

People who are severely affected by mental illness are at the heart of everything we do in our organisation – our membership, our governance and our workforce.

Equity

We believe that in a world where discrimination and disadvantage exist, treating people with equity is critical to ensure justice and fairness for all.

Openness

We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses. You will also receive:  

Employer funded pension

Flexible
working

Life
assurance

BUPA
employee assistance

Eyecare vouchers

up to £55 towards the cost of new glasses or lenses

Training opportunities

e-learning courses & much more

Annual
leave

25 days rising to 30, plus bank holidays

Rethink
day

1 day’s additional leave (pro rata) on your Birthday

For the full list, see our website here.

“From the very start I was made to feel welcome and respected in my new team. In the short time I have been working with Rethink Mental Illness as a service administrator I have been able to contribute ideas and make meaningful change, and I appreciate that Rethink allows me to direct my own role development and help me build on the skills I want to work on.”

“Working for Rethink Mental Illness is the most rewarding job I could ask for. As a Peer and Volunteer Co-ordinator I get to work with a huge variety of people, with a range of skills and support them to incorporate those skills into their volunteering roles. I am always looking for gaps that need filling and creating new and exciting opportunities that will benefit our service, mental health in the community, but most importantly the people giving up their time to help.”

“I’ve previously worked in a large corporate environment, in the criminal justice sector and other charities. Without a shadow of a doubt, Rethink Mental Illness has been the best employer I’ve ever had. They care about their staff. Its great working with like-minded people and knowing that you are making a real difference to people’s lives.”

“It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference”.

Please be mindful that we may need to close adverts early if we receive a high volume of applications, we, therefore, encourage you to apply as soon as possible.

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