Real living wage employer
Disability confident employer
Investors in People Silver

Care Quality Support Manager- South

Vacancy Salary £25,690.03 to £28,879.59
Vacancy Location Agile/Home based
Type of engagement: Full-Time
Hours per week: 35

This is a Permanent, 35 vacancy that will close in {x} days at {xx:xx} BST.

Do you want a rewarding career where you can really make a difference?

Are you an experienced Quality manager looking to work for a leading mental health charity?

If so, you may be the person we are looking for

 

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

 

We have an exciting opportunity for a Quality Support Manager to join our established and friendly Quality team. You will join us on a permanent contract ending working full time, 35 hours per week with agile working.

 

Our Quality and Service Support Team deliver internal quality assurance and service improvement support to established services and provide quality and service implementation Support for new Rethink services.

 

In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise, Equity and Understanding. If these values resonate with you, we would love to hear from you. This position will cover the South Region of Rethink Mental Illness Charity.

 

What will you be doing?

 

  • Routinely carry out quality audits and where required deliver quality improvement management support to Rethink Mental Illness services
  • Responsible for contributing to development of Rethink Mental Illness audit methods aligned with best practice in each service type and I carry out audits across our service portfolio
  • Support the Quality Manager to prepare and present reports and documentation relating to service quality and performance for IGOG, ODG and other stakeholders
  • Work with colleagues in Business Development and Services to plan and support service implementation plans for new contracts and support successful implementation of new services
  • Work collaboratively with external organisations, internal colleagues and with people who use our services to identify best practice and contribute to design of service improvement activity
  • Work as part of the Quality Team to support CQC registered services in preparing for and responding to CQC inspections

 

Do you have what we are looking for?

  • Role model Rethink Mental Illness values in all of my work and support colleagues to do the same; using coaching and constructive challenge to support a consistent high-quality approach to working with people using our service
  • Have good all-round management skills, with experience in an operational and/or quality role in social care and/or NHS settings
  • Have experience of quality management and using multiple data sources to identify performance / quality issues and solutions
  • Have experience of contributing to reviewing and changing systems, policies and processes and can identify how I can support effective implementation of these
  • Have a track record in contributing to service improvement and of achieving sustainable results across multiple service types in Health & Social Care

 

What will you receive?

You will have plenty of opportunities to enhance your abilities with the chance to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:  

  • Salary of £25,690.03 to £28,879.59 per anum
  • Annual increments up to the top of the band
  • Contributory pension scheme
  • Life assurance and employee assistance programme
  • 25 days annual leave rising to 30 days plus bank holidays
  • Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
  • Eyecare vouchers
  • Flexible working  

 

Don’t just change jobs, change lives!.

 

The Recruitment Advisor looking after this role is Rose Adams. If you have any questions about the position, please feel free to drop her an email at recruitment@rethink.org or give her a call on 07775682782.

 

Just a couple of final things,

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this. Please be mindful that we may need to close adverts early if we receive a high volume of applications, we therefore encourage you to apply as soon as possible. If a shortened closing date has a significant impact on your ability to apply, please let us know.

 

 

Our work to achieve this is guided by seven core values:

  • Commitment
  • Equity
  • Expertise
  • Hope
  • Openness
  • Passion
  • Understanding

Passion

We are passionate about leading the way to a better quality of life for everyone severely affected by mental illness.

Commitment

We work tirelessly to provide support for everyone severely affected by mental illness.

Openness

We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.

Hope

We offer hope of a better quality of life for all those severely affected by mental illness.

Expertise

We constantly use our expertise to provide practical and personal support for people who are severely affected by mental illness.

Understanding

People who are severely affected by mental illness are at the heart of everything we do in our organisation – our membership, our governance and our workforce.

Equity

We believe that in a world where discrimination and disadvantage exist, treating people with equity is critical to ensure justice and fairness for all.

Openness

We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses. You will also receive:  

Employer funded pension

Flexible
working

Life
assurance

BUPA
employee assistance

Eyecare vouchers

up to £55 towards the cost of new glasses or lenses

Training opportunities

e-learning courses & much more

Annual
leave

25 days rising to 30, plus bank holidays

Rethink
day

1 day’s additional leave (pro rata) on your Birthday

For the full list, see our website here.

“From the very start I was made to feel welcome and respected in my new team. In the short time I have been working with Rethink Mental Illness as a service administrator I have been able to contribute ideas and make meaningful change, and I appreciate that Rethink allows me to direct my own role development and help me build on the skills I want to work on.”

“Working for Rethink Mental Illness is the most rewarding job I could ask for. As a Peer and Volunteer Co-ordinator I get to work with a huge variety of people, with a range of skills and support them to incorporate those skills into their volunteering roles. I am always looking for gaps that need filling and creating new and exciting opportunities that will benefit our service, mental health in the community, but most importantly the people giving up their time to help.”

“I’ve previously worked in a large corporate environment, in the criminal justice sector and other charities. Without a shadow of a doubt, Rethink Mental Illness has been the best employer I’ve ever had. They care about their staff. Its great working with like-minded people and knowing that you are making a real difference to people’s lives.”

“It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference”.

Please be mindful that we may need to close adverts early if we receive a high volume of applications, we, therefore, encourage you to apply as soon as possible.

Alternatively, apply with...


Published

Not Published

Closing

in X days
Apply Now